UNIFIED COMMUNICATIONS

In today’s competitive environment, organisations are faced with ever more complex communication issues. Your employees, customers and partners may have multiple communications devices and applications at their disposal – fixed-line telephones, mobile handsets, voice and text messaging, e-mail, fax and audio and video conferencing – yet are they communicating and collaborating as effectively as they could be?

Not communicating effectively has a negative impact on customer satisfaction, employee productivity and ultimately, business performance. Unified communications can transform your business communications by enabling individuals to communicate and collaborate anywhere and anytime, using any device and across any medium, through the use of Session Initiation Protocol (SIP). SIP enables companies to unify diverse multimedia and collaboration applications onto a single network, providing cost efficiencies and new business agility.




IP Telephony The latest IP Telephony (IPT) solutions have a significant impact on productivity, efficiency and costs, especially when combined with VoIP functionality. IPT enables integrated voice and data communications between different offices, locations and remote workers, on a single converged network.

Unified Messaging Providing one ‘inbox’ for voice, email and fax communications, accessible from anywhere in the world via a PC or phone, unified messaging ensures that your employees are as contactable as your business requires.

Contact Centre By integrating a unified communications solution, contact centres enable customers to choose how they interact with the organisation. Advanced functionality ensures that communications are directed to the correct agent, enhancing customer service and increasing productivity.

Mobility Solutions Unified communications enables your employees to give customers, colleagues and partners a single number which routes calls to the device most convenient to the user at any time, whether they are in the office, at home or on their mobile phone.

Presence Helping users to quickly locate their colleagues and communicate with them using the most appropriate method of communication, presence functionality reduces phone tag and improves collaboration.

Instant Messaging  Voicemail and email are not always the most appropriate method of communication, instant messaging allows people to communicate and respond instantly, maximising responsiveness.

Rich-Media Conferencing Feature-rich audio, video and web conferencing provides a more effective way for today’s teams to work together, irrespective of location.