RedReach peace of mind

The Redstone Converged Solutions support portfolio is varied and comprehensive, but it only has two objectives: helping you to get the best return on investment from your IP networks, and delivering peace of mind.

Key benefits of the RedReach service

• Scalability. From small installations to networks with hundreds of thousands of ports, RedReach support works hard for your business.
• Seamless specialist support. Use our skills to complement your in-house team for seamless support and reduced headcount.
• Matching your business needs. Choose a support arrangement which matches your business model. The RedReach portfolio extends from reactive fault resolution to fully outsourced network support and management solutions.
• Work within your budget.The modular design of the RedReach portfolio means that there are service options to suit every budget. A fixed annual cost makes contract management straightforward and transparent.
• Our knowledge at your fingertips. We constantly invest in the technical expertise of our engineers. Our worldwide partners often involve Redstone Converged Solutions in their product development. This unrivalled knowledge is at your fingertips so you can get on with running your business.
• Single point of contact. With RedReach, we can provide a single point of contact to manage third party support contracts on your behalf with complete accountability.
• ISO9001: 2000 compliant. Design, implementation and support processes and procedures are endorsed by Redstone’s ISO9001 accreditation. You can be sure that our people and methods can deliver to the highest standards.