Proactive services

RedReach Availability Management

This service provides full visibility and trend analysis of every IP device within the network. Issues with any device raise an alert to the network manager and with Redstone Converged Solutions’ call management system so that our engineers can respond and resolve. This “early warning” system provides an audit trail of availability statistics so that any problem areas can be identified and resolved before they become critical.

RedReach Change Control

Unauthorised changes often present the greatest threat to network availability. Working with your in-house team, we can implement responsible and effective change control procedures to maintain the highest levels of network performance and availability. When significant changes and upgrades are planned, we can work with you to assess the advantages and mitigate the risks well in advance.

RedReach Configuration & Asset Management

In the event of a hardware failure, replacing the device is only part of the resolution. Network managers need access to the latest device configuration information to be able to fully restore operations. RedReach Configuration & Asset Management provides a central register of device configurations so that network managers can restore operations with minimum downtime. A copy of the configuration register doubles as an asset register of network devices.

RedReach Release Management

It’s time consuming, but keeping up-to-date with new software and IoS versions helps to maximise network availability and minimise vulnerabilities. RedReach Release Management manages the updating process for you, ensuring that all software and patches are at the highest stable version. In keeping with our ISO 9001:2000 accreditation, you can be sure that all agreed change and release procedures are followed and fully documented.

RedReach OneNET Intelligent Facilities Management (IFM)

This complete package covers all your intelligent building support needs; from access control and physical security incorporating our foundation and proactive services through to the monitoring and management of all your building control systems. This integrated service helps your business measure and control its carbon usage; ensuring targets are met and operating expenditure and potential carbon trading costs are reduced, thereby helping your business meet important government legislation.

RedReach Supplier Management

As voice and data networks converge and as network complexities increase, it’s common to find that your business requires a number of support agreements with separate suppliers.

RedReach can provide a single point of contact for all your third party support agreements. We work alongside each provider to ensure that service levels are met on your behalf, avoiding “finger pointing” scenarios and saving valuable time.

RedReach Reassure Healthcheck & Periodic Inspections

Using a mixture of remote network interrogation and onsite assessment, Redstone Converged Solutions can carry out periodic network health checks and inspections designed to prevent a service outage. This service provides preventative maintenance complementary to your in-house team, maintains performance and highlights issues before they become a problem.

RedReach Reassure On-Site Days

How can we help? RedReach Reassure Days means that you can purchase several days consultancy for any purpose at a discounted rate. Simply call off the time when you need us. It’s as simple as that!