Foundation services

The four services detailed are designed with the benefits of Redstone Converged Solutions’ years of experience to cover many of your daily network support and administration requirements. We’ll even reward you if your support requirements turn out to be lower than stated in your RedReach support agreement.

RedReach Restore

RedReach Restore is the cornerstone of our support portfolio providing the indispensable “engineer with parts” fault resolution service. Cover can be tailored to your requirements anywhere from 9x5 to 24x7x365 throughout the UK, and from two hour to next day response times. Response times and hours of cover can be tailored on a site and equipment specific basis, if required.

To ensure that we can meet your most pressing response times, we will assess your individual needs to make sure that we have the correct technical resources and spare parts available.

We undertake to restore services and resolve any issues impacting your network within the timescales you contract for. That saves having specialist skills in-house and makes sure that your voice and data networks are working hard for your business.

RedReach Replace

If you have the skills in-house, why not remove the cost of holding stock to replace faulty equipment? It consumes budget, not to mention storage space.

The RedReach Replace service tasks Redstone Converged Solutions with the responsibility to provide replacement parts to you within a committed response time. This gives you more control over your own replacement stock with the reassurance of timely replenishment.

RedReach Managed Service Desk

RedReach Managed Service Desk provides you with a skilled, experienced, centrally managed help desk without the associated costs. We can provide front line service desks to support your end-users, and second line service desks to support your network management team. We can also co-ordinate and manage support arrangements with third party suppliers via a single RedReach service desk.

RedReach Remote MACs

Moves, Adds and Changes (MACs) are part of the daily routine for most network managers and, in large networks, they can consume significant amounts of skilled time. Your business also depends on the detailed network knowledge of your IT personnel; staff departures can impact service levels.

The RedReach Remote Standard & IT MACs service outsources this overhead to Redstone Converged Solutions. Whether it’s changing extension settings or call privileges, reconfiguring a call queue, helping with a Microsoft application or setting up an access list, we can provide the updates smoothly and on time.

The type and volume of MACs required each month are used to determine your service level. Remote MACs that have not been used can be exchanged for other Redstone Converged Solutions services – a consultancy visit, a health check or training, for example.