INFRASTRUCTURE SUPPORT SERVICES

While systems today are more resilient and reliable than ever before, the introduction of IP technology means they are also more complex and can therefore be more exposed to potential problems.

For this reason, Redstone Converged Solutions provides tailored support contracts ranging from an all-encompassing 24x7 remote managed service to standard hardware break and fix contracts.

RedReach is our standard voice and data maintenance package which offers proactive support to continuously monitor, analyse and maintain your network, to ensure that it is always running at its optimum level. This preventative approach to fault management means that we can identify and therefore minimise the extent and seriousness of any faults before they occur – which means you are never ‘closed for business’.

For customers with large distributed networks requiring a fast response, we also provide campus support to cover desktop support / configuration, moves, adds and changes, configuration and capacity management, cabling / patching support, voice support, network support and server provisioning.

Whatever level of support you require, our team of fully trained and accredited Helpdesk staff and engineers are on hand to help, giving you the peace of mind and support that will keep your business running.