Dave Hardcastle, Technical Director, Redstone Converged Solutions outlines his thoughts to Phil Sayer, Principal Analyst, Forrester Research on his article: Best Practice - How to reap the benefits of Unified Communications at computing.co.uk

Overview:
Is unified communications (UC) vendor hype or essential business tool? Enterprise pilots are now almost universal – CIOs tell Forrester that UC is a top IT priority, and only 13% of enterprises recently surveyed had no plans for UC. But vendor proliferation, confusion about standards and problems with business case development are all major barriers. We suggest five principles to help enterprises navigate through this mire…
Written by Phil Sayer, principal analyst, Forrester Research Computing, 30 Oct 2008

Read the full article including Dave Hardcastle’s comments here