Support Services

Campus Support Services

Redstone Converged Solutions offers on-site hardware and software support services that are designed to help you to monitor, manage and maintain your ICT infrastructure on a day-to-day basis.

Our Campus Support services are ideal for clients with large distributed networks requiring a fast response and this support model offers a number of key benefits, including:

• Cost effective resourcing: we can offer a campus team which fluctuates (in terms of number of people on site) in line with the demands placed upon it and as a result clients can have a fixed unit cost for the delivery of the individual services being supplied. Therefore they are never paying for excess capacity within the campus team and so it’s very cost effective. 
• Improved response times: response times are reduced by restricting engineers’ geographic boundaries.
• Flexible cover: staff can be repositioned easily to provide additional support and backup, as and when required.
• Local knowledge familiarity: our on-site engineers complement your own internal resource and become an extension of the local IT team, providing valuable supplementary skills and knowledge.